FAQ - Customer Service

How do I buy a Gun?

Can I buy a gun online?

Yes, you can purchase a gun online just like any other product. The only difference is that we cannot ship a firearm directly to you. A firearm must be shipped to a licensed firearms dealer, where you can pick it up. 

How do I choose an FFL to have my gun shipped to?

When you place your order with us, please supply your FFL in the "SHIPPING" address area. Out of courtesy to the receiving dealer, it is always recommended that you contact them to inquire about any possible transfer fees and to make any necessary arrangements for picking up your firearm. If you forgot or didn't submit a proper FFL we will email you or give you a call.

Do I have to contact the FFL dealer?

Yes, you must contact the FFL dealer you've chosen to make them aware of the transfer and to make any necessary arrangements for picking up your firearm. It is also recommended that you inquire about any possible transfer fees they may charge.

By not contacting the dealer, there is a higher chance that the dealer will not accept your firearm, or that the dealer will not be available when the package is expected to arrive. If the firearm is returned to us for one of these reasons, additional shipping charges and/or return fees may apply.

How will I know when my gun is ready to be picked up?

When first contacting the dealer you've chosen, it is recommended that you make arrangements with them to pick up your firearm. When we ship your firearm, we include your contact information in the package. Most dealers will use this information to notify you once the firearm is ready to be picked up.

Some dealers may require extra time before a firearm is ready to be picked up. If you see that the package has been delivered, but you haven't received a call from the dealer, you may also contact them yourself to inquire when the firearm will be ready.

Can I have a gun shipped to you? Can I do a FFL transfer at your store?

Yes, our transfer rate is $40. If you are shipping please review the contact FFL dealer above as you will need to contact us before the shipment is made. After you have contacted us we will send you a copy of our FFL.

What is the condition of your firearms?

All of our product online is in BRAND NEW condition from the manufacturer. We may have used firearms available in our stores.

Returns, Refunds, & Exchanges Policy

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email returns@bucksandjakes.com to request a refund, and we will assign you a tracking #.
  2. Mail your returned item to:
    Bucks and Jakes Outfitters, LLC
    Returns Department Tracking #
    3655 Hwy 62 W
    Boonville, IN 47601
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they have been opened. These include videos, apparel, footwear, calls, and guns.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee; this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like-new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Product Information

While every effort is made to include accurate and correct images, descriptions and pricing for all products, inadvertent errors may occur. Bucks & Jakes Outfitters reserves the right to modify or change pricing information or descriptions without notice. If you have a question about an item, please call or e-mail for more information before placing your order.

Payment Policy

Accepted Methods of Payment

  • Credit card (Visa, Master Card, American Express, Discover)
  • Cashiers check / money order

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded.

Mailing Address for Check/Money Order
Bucks and Jakes Outfitters, LLC
3655 Hwy 62 W
Boonville, IN 47601

Shipping Policy

Turnaround Time

All orders are shipped within 72 hours, Monday - Friday from 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that is related to your order. This includes your:
Billing address
Shipping address
Email address
Credit card information

In addition, we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to anyone.

Security and Storage

Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your credit card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.